Privacy Policy

Who we are

We are a store that sells soaps and skin care products. Our website address is: http://africazone.co.za.

Comments and reviews

When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

After approval of your comment or review, your profile picture and/or name may be visible to the public in the context of your comment.

Protection of personal information notice

The Protection of Personal Information (POPI) Act requires us to inform you how we use and disclose

personal information we obtain from you. It is all about protecting your privacy and legislating what we may and may not do with your information.

 

We are committed to protecting your privacy and will ensure that your personal information is used

appropriately, transparently and according to applicable law.

 

It stands to reason, that in your interaction, browsing and shopping experience with us, we are going to obtain some of your personal information. It’s important that you understand what it entails.

There is compulsory information such as your name, address, email and contact details and anything we may specify in the course of business. All other information is optional.

Naturally, in order to have your selection of luxury, handcrafted goodies get to you, your name, address, email, telephone contact details are required. Additionally, when you shop online, your payment information is not shared or stored by us You are re-directed to a secure specialist 3rd party  to complete your transaction. All of your information, you consensually provide.

Sometimes we’ll ask for additional information or use your data for research so that we can improve and provide a great experience for you and to deliver a service that you enjoy and benefit from and sometimes send you promotional information so that you don’t miss out on any special offerings we may have.

This privacy notice forms an important part of our agreement and relationship with you. Please read it along with our terms and conditions and our returns policy.

By conducting any form of business with us, you provide us with your express consent and agreement that we may collect, get, receive, record, organise, collate, store, update, change, retrieve, read, process, consult, use and share your personal information in the manner set out within this privacy notice.

If you are not in agreement with this privacy notice or are concerned about any aspect of how it relates to your personal information, please do not continue to use the Africa’Zone website, our social media pages or any other service we offer.

In the 2 paragraphs above you expressly give your permission to us to process your personal information in the manner and for the purposes set out in this privacy notice.  By doing this, you know and accept that you are giving up certain parts of your right to privacy.

What information we collect

When you create an online account at Africa’Zone, or contact, order, or even ask for a pricelist or quotation via telephone, WhatsApp or email, we collect the personal information we need to make to fulfil your request.

Depending on what services you are requesting, we require information such as your name, e-mail address, contact number, physical address, billing address, communication preferences. We collect this information to process your request so you can have a customer record with us. This is how we provide all the services as set out in the terms and conditions and in our returns policy.

We additionally collect and collate information to analyse purchasing trends. By analysing the popularity of various products, we are better able to focus on providing what you want and thereby meeting your needs. On occasion, a survey may be sent out or placed on our social media pages. The choice of participation or not is entirely yours. You may also elect to unsubscribe or unfollow the social media pages should you be in disagreement with any part of our privacy policy or not wish us to use your information.

We collect data information while you use our website. When you visit our website as both a registered and unregistered user, a data trail is made available regarding your internet connection and website use. This information helps us analyse and improve the online experience for you over time.

The type of information we collect includes the URL you were on, your IP address, domain type, browser type, as well as the country and telephone code where your device is located, the web pages viewed during your visit, the advertisements you clicked on, and whether you searched for anything specific.

We use cookies to optimise your website experience, but you can opt-out.

A cookie is a small piece of information stored by your browser on your device. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to our website. This speeds up our identification, ordering and delivery processes.

We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience. We use the anonymous WordPress cookie and Google Analytics cookie to optimise your web experience and deliver relevant advertising on the Google Display Network based on the activity of visitors to our website.

You may disable the use of cookies by configuring your browser to refuse all cookies.  However, if you do so, you may not be able to enjoy all of the features and functionality of the website.

You can opt-out of Google Analytics for Display Advertisers and out of customized Google Display Network advertising by visiting Google’s Ad Preferences Manager.

We collect information when you contact us to respond to your query.

When you contact us, we collect information that helps us to categorise your query, respond to it and, if applicable, investigate what went wrong. We also use this information to track potential problems and trends to customise our support responses to provide a better service to you.

We do not collect the information of persons under 18 without the consent of their parents or guardians. If you are under the age of 18 you must not provide personal information to us without the consent of your parent or guardian.

Why we need your personal information

We use your personal information to provide our products and services to you. This includes:

  • processing your payment card details via third party gateways in order to complete any purchase
  • delivering products that you order online using a third party courier service
  • sending statements and any other documents
  • any other purpose relating to providing products and services, and
  • when we have a legal obligation to use or disclose your information.

Your privacy is important to us, which is why it is our policy and legal obligation not to share your personal information with other unrelated companies other than those required to fulfil our obligation to you. We will never sell your personal information.

We use suppliers or service providers who we trust to provide services to us and sometimes that involves sharing your information with them. They operate under the same strict requirements aimed at keeping your personal information secure and confidential and they will only use it for the purpose for which we have sent it to them.

Your rights and preferences

You have the right to know what personal information we have about you, to correct it and to opt-out of any marketing.

You have the right to:

  • ask what personal information we hold about you;
  • ask what information was sent to our suppliers, service providers or any other third party;
  • ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
  • unsubscribe from any direct marketing communications we may send you;
  • object to the processing of your personal information.

We cannot maintain our relationship with you without having some of your personal information.

We can refuse to delete your information if we are required by law to retain it or if we need it to protect our rights.

You can request access to the information we hold about you by contacting us on 0826021041 or via email at Laura@africazone.co.za or info@africazone.co.za

Some of your information is available online. You are able to view and correct some of your information online by creating an online profile. Other information can be corrected by contacting us 0826021041 or via email at Laura@africazone.co.za or info@africazone.co.za

Security

We take your privacy and the security of your personal information seriously. Cybercrime is an ongoing and escalating problem globally and whilst we do our utmost to secure your information by using trusted, experienced and reputable service providers, cyber criminals often manage to be a step ahead. Should such an event occur, we will advise by way of a public announcement on our website and social media pages so that you are informed and can take necessary personal action. We will deal with the necessary authorities.

We have implemented reasonable security safeguards to protect the personal information that you provide. For example, sensitive data (such as your credit card information) is protected by SSL encryption when it is exchanged between your web browser and the payment gateway website.

In this paragraph, you acknowledge that you know and you accept that technology is not absolutely secure and there is a risk that your personal information will not be secure when processed by means of technology. We do not promise that we can keep your personal information completely secure.  You will not be able to take action against us if you suffer losses or damages in these circumstances.

We regularly monitor our systems for possible vulnerabilities and attacks. As no system is perfect we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.

Please note that any e-mail you send to us is not encrypted and may be monitored by us. Please do not send us sensitive or confidential personal information by means of e-mail. Instead, contact us on 0826021041 or send a message via our website.

Third-party sites

To the extent allowed by law, we are not responsible for the privacy practices of a third party site to which there may be a link on the website, or for any claims, loss or damage arising from these.

We advise you to read the privacy policy of each site which you visit and to determine your privacy settings in accordance with your personal preferences.

We are not liable if you suffer losses or damages when visiting third party websites by following a link to that website from the Website.  You accept that there may be risks when you use such third party websites, and you do so at your own risk.

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